Returns

Refund & Returns Policy

Last updated: 22.11.2023 Date

We at BORNUNDER value your satisfaction and strive to ensure that you are completely happy with your purchases. If, for any reason, you wish to return your item, we are here to assist you with a smooth returns process.

Returns

You have fourteen (14) days from receiving your item to initiate a return. To qualify for a return, the item must be in its original, unused condition, and it should be accompanied by all original packaging and tags.

Return Process

To begin the return process, please visit www.bornunder.com/contact and fill out the contact form. Use “Returns” as the subject of your message and include your order number and the reason for the return in the message body. We will provide you with instructions on where to send returned goods.

Customers are responsible for the shipping costs of returning items. We suggest using a traceable shipping service to ensure the safe and documented delivery of your return.

Refunds

Once we receive your returned item, we will inspect it and notify you via email about the status of your refund. If your return is approved, we will issue a refund to your original payment method within a certain number of days, depending on your card issuer’s policies.

Exceptions

If you receive a defective or damaged item, please use the contact form on our website immediately to inform us, so we can evaluate the issue and make it right.

Contact Us

Should you have any questions about how to return your item or about our Returns Policy, please reach out to us via our contact form at www.bornunder.com/contact with “Returns” as the subject.